This article is for everyone who uses Xero. Check your device’s operating system. To use Xero Verify, it needs to be iOS If you’re logged into Xero, you can change devices in your account settings. If not, you’ll need to use a backup method. Find out more about how to change the device you use for MFA. After you add a backup email address, Xero sends you an email containing a code to confirm your address.

If you don’t receive an email, try these fixes:. To fix, you can:. When prompted to respond to a push notification or enter a code, click Use a backup method instead. Use your backup email or answer your security questions.

A push notification can take up to 15 seconds to come through. Alternatively, on your Xero login screen click Use a backup method instead to authenticate your login using a 6-digit code or backup email address. To fix, click Log in and try again. For security reasons, apps generate new codes every 30 seconds. Even though your authenticator app might show a space after the first three digits of the code, enter the code without the space.

If you’re using an app other than Xero Verify, the codes will be time-based. To ensure the time on the device your authenticator app is installed on is accurate, let your network provider automatically set the time. Once you’ve entered the code and logged in to Xero, you can close the authenticator app. You don’t need to delete it. You can avoid problems with time-based codes by switching to Xero Verify.

It’s also the only app that lets you use push notifications for quick and easy authentication in Xero. If you use your backup email to authenticate your Xero login, you should receive an email from Xero containing a verification code.

If you have trouble answering your security questions to authenticate your Xero login, try entering your answers again. You might have entered the wrong answer. You can change your backup method to using a backup email instead. When you log in to Xero, you can select a box to skip the authenticate step for up to 30 days.

The Trust this device feature is only available if you log in using an authenticator app on a device such as a smartphone or desktop computer. It isn’t designed to work if you’re logging in using a backup method, as these methods should only be used if you can’t access your authenticator app.

The Trust this device feature is also linked to the specific computer and browser you were using when you selected the box. During setup, Xero generates a new QR code or setup key to enter into your authentication app. If you lose your phone or device that has your authenticator app on it, we recommend you change your Xero login password.

If you use security questions as your backup authentication method, you might also want to change your security questions. When you get a new device, set it up with MFA. If MFA is mandatory for you, you’ll need to do this before you use Xero. You can use your backup authentication method to log in to Xero until you’re all set up. If you don’t yet have a new device, find out how to set up MFA without a smartphone or tablet.

Wait 15 minutes then try logging in again. Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central.

Overview Fix a problem setting up or logging in with multi-factor authentication MFA. Understand how to use QR codes and authenticator apps. What to do if you lose your authentication device or are locked out of Xero. You can’t download Xero Verify Check your device’s operating system. You don’t receive an email with a confirmation code After you add a backup email address, Xero sends you an email containing a code to confirm your address. If you don’t receive an email, try these fixes: Check you entered the right email address.

If not, click Entered the wrong email address? See if the email went to your spam folder. Wait a couple of minutes, then refresh your email inbox. To fix, you can: Start the set-up process again Generate a new email by clicking Entered the wrong email address? Check your device settings to make sure notifications are turned on for your device and Xero Verify. If you haven’t, you can do this in your device’s Settings , under Focus. Click Resend notification.

Click your initials or profile image at the top of the screen, then select Account. Otherwise click Change to set up push notifications. Another user has logged in on the same computer using the same browser. Try rescanning the QR code. Click Enter a setup key instead. Start the set-up process again. Make sure you enter your Xero user email address on the contact form. Prove you’re the owner of the account. This is necessary to ensure there’s no unauthorised access. What’s next?

Tried our troubleshooting steps and still having problems? Contact us to reset your MFA. Still have questions? Start a discussion Ask our community of customers, accountants and bookkeepers. Contact Xero support Raise a case with our support team.

Xero authenticator app laptop – xero authenticator app laptop. How to setup Xero Multi-Factor Authentication (MFA)

 
An authenticator app installed on a smartphone, device or computer with an internet connection. If you don’t have a smartphone, or can’t use your smartphone for MFA, you can install an authenticator app such as Authy Authy websiteto your laptop or desktop computer. Just auhenticator easily guessed password can stop your business in its tracks.

– Set up multi-factor authentication – Xero Central

Select 6-digit as the token length, and click Save. Once Authy is generating codes, return to Xero and click Enter Code. Enter the six digit code from the Authy app and click Confirm. Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central. Overview Set up multi-factor authentication MFA by installing an authenticator app on your mobile device, and following the steps in Xero to complete the process.

We recommend installing the Xero Verify authenticator app so you can receive push notifications for quick and easy authentication. Types of authenticator app and notifications Multi-factor authentication MFA provides a second layer of security that stops anyone else accessing your Xero account, even if they know your password.

You should never share passwords with others. An authenticator app installed on a smartphone, device or computer with an internet connection. Access to your Xero organisation with a web browser. A backup email address, which is different to the one you use to log in to Xero. You can choose security questions and answers instead of a backup email address. Learn more about MFA in our other support article on this topic. Go to the Xero login screen. Enter your email address and password, then click Log in.

Click Set up multi-factor authentication. Choose an authenticator app. To use push notifications, select Xero Verify. Next to Multi-factor authentication , click Set up. What’s next? This is more about enabling MFA as opposed to the functionality of the app. The app has 2 functions, to send you push notifications as well as generate 6 digit codes in case you are not in a wifi enabled area. If you are receiving push notifications which is the fastest way to login to Xero , then the app is working as expected.

The sole purpose of the app is to verify you as a legitimate user of Xero and provide access to your account. She would need my email too? This is the most useless thing no one wanted. Still trying to figure out how to log her in remotely with no luck so far. Why even give the option to turn this off?

When you turn it off, the next time you log in, it just forces you to set it up again before you can do anything within the program?! So as every other reviewer has mentioned, this is insane dumb to force MFA for users. It should be up to them if they want that extra blanket of security. With Xero, there are no limits on the number of users you can invite into an organisation or client file. We suggest inviting new users instead of sharing your login credentials.

Please visit Xero Central for a step by step guide and search ‘add a new user to your organisation’ so there’s an audit trail of access and data changes.

It is ridiculous to force multi-factor identification. Also, heaven forbid I chose to leave my phone at home during the work day to remove distractions and increase productivity. This is now impossible thanks to your careless, flawed, and authoritarian implementation of MFA. This forced feature is trash. There are other ways to log into Xero, using your backup email or the security questions, so if you don’t have your phone handy, you’ll always be able to log in to Xero.

Meanwhile, as the business world operates online and cyber attackers and hackers only get more sophisticated, modern security features like MFA offer an important layer of protection for you. Our customers will always be our highest priority. Is MFA going to be compulsory for clients as well as partners?

We will be rolling it out in a phased approach and providing communications and instructions along the way. In addition, MFA will be optional for users during any trial period but users will be required to set up MFA at the end of the trial period. What is the value for Xero customers? This better protects our customers from fraud and damage to their business. With Xero, there are no limits on the number of users you can invite into an organization or client file.

We suggest inviting new users instead of sharing your login credentials. If you choose to share your login with other people, prepare to be annoyed with requests to log in and authenticate much more frequently. In addition, access to some key functionality might be blocked, as your activity may be classified as suspicious.

Where do I go if I have questions about multi-factor authentication? You can also talk to your accountant or bookkeeper. If you experience any difficulties, take a look at this troubleshooting article or raise a case in Xero Central. What is an authenticator app? An authenticator or authentication app generates security codes for logging in to sites that require a high level of security.

A mobile phone app is a typical example of an authentication app, but other forms exist, including applications for desktops and browser extensions. What is Xero Verify? Where do I get the Xero Verify app? The Xero Verify app is available on the Apple and Google app stores. Please note that Xero Verify can only be used to authenticate Xero accounts. Can I use another authentication app? Xero Verify simply provides a push notification, and they all generate a time-based numeric passcode to enter during the login process.

Which authenticator app do you recommend? Of course, we recommend Xero Verify. Do I have to authenticate each time I log in to Xero? Can I use Xero Verify to authenticate outside Xero?